Development of a custom-made turnkey CRM system
Individual CRM for sales, service and internal business processes
We carry out the full cycle: analytics, prototype, development, integration with 1C, ERP, telephony and website, data transfer, training and support. You get a CRM that takes into account the real logic of sales, service and internal operations.
CRM development for your business processes
A custom CRM is suitable when a standard platform forces changes to work processes and does not support the required roles, documents, integrations or analytics. We start with a process model and design the system around the tasks of employees and managers.
Do you need a technical analysis rather than a commercial assessment?
Read our guide to designing a CRM system. Architectural options, choice of stack, database, event-driven approach and CRM scaling logic are discussed in detail there.
What CRM systems do we develop?
For each scenario, we made a separate landing page: it contains the context of implementation, the composition of the project and suitable cases for a specific industry.
CRM for sales department
Strict control of the funnel, KPI managers, documents, payments and repeat sales in a single loop.
CRM for real estate agencies
Database of objects, selections, displays, feeds for sites, realtor’s office and transaction analytics.
CRM for service companies
Applications, calendar, field teams, SLA, mobile accounts and client history for service business.
Internal automation (HR/IT)
Onboarding, helpdesk, approvals, knowledge bases, access roles and internal employee accounts.
Implementation of CRM in Europe and the USA
Rollout CRM for international sales and operations teams: migration, integration, GDPR-ready processes and distributed teams training.
What is included in turnkey CRM development
NBM-IT develops custom CRM systems for companies for which the capabilities of boxed platforms are not enough. We design the system to suit your roles, funnels, documents, rules and indicators.
- We automate sales, marketing, service and internal operations
- We connect CRM with the website, ERP, 1C, IP telephony and external APIs
- We formulate requirements, a prototype and technical specifications before the main development
We fix the project’s composition and cost in stages so that the first useful release can be launched without unnecessary functionality.
Development stages CRM to order
The development of a CRM system is a complex project where every detail is important. We proceed step by step: we analyze business processes, prepare technical specifications, design, train and support.
